At Jurupa Community Services District, ensuring the safety and reliability of your water and wastewater services is our priority. This page is dedicated to providing comprehensive updates on significant service disruptions that may impact our community, including major water shut-offs and street closures.
For smaller, localized disruptions, JCSD personnel will communicate directly with the affected customers to provide specific details and support. This approach ensures that everyone receives the most relevant and timely information tailored to their needs.
Latest Service Updates:
Sky View Road Between Lucretia Ave. and Jupiter Dr.
April 2, 2025
On April 2, 2025, JCSD responded to localized asphalt settling on Sky View Road between Lucretia Ave and Jupiter Dr. because of a compromised joint in the water main. JCSD promptly identified and repaired the joint in the water main, which was immediately followed by restoring the public roadway. Completion of all repairs and roadway restoration is estimated to be completed by Friday, April 11, or early the following week.
Important Notes:
- Upon completion, JCSD will monitor the area over the coming weeks to ensure the issue has been resolved and to maintain safe and reliable service for customers.
- There is no risk to private properties or customers in the area, as this issue was isolated to the public roadway.
- JCSD has provided updates to affected customers and the City of Jurupa Valley.
- JCSD Public Affairs visited every impacted customer home to provide information and answer questions.
- Asphalt settling can be common symptom of some sort of leak in a pipeline.
See An Issue?
- JCSD is ready to respond 24 hours a day, seven days a week.
- Customers can communicate water leaks or water waste via the MyJCSD app on your phone.
- For emergency issues, call customer service at (951) 685-7434.
Forms of Customer Communication
For significant planned service disruptions, JCSD may send written letters in advance to affected customers. These letters outline the nature of the work, expected impact, and any preparatory steps you might need to take. Receiving this information ahead of time helps you plan accordingly and reduces the disruption to your daily routine.
Door hangers are used to alert customers about upcoming or ongoing service disruptions in their area. Placed conveniently at your residence or business, these notices provide essential details such as the duration of the disruption and any necessary actions you should take. Door hangers ensure that even if you miss other forms of communication, you still receive the critical information.
In cases of urgent or impactful service disruptions, JCSD may make direct phone calls to affected customers. These calls are intended to provide you with timely and personalized updates, ensuring you are fully informed and prepared for any changes to your service.
When on-site at a service disruption, JCSD personnel directly engage with customers to provide updates and answer questions. This personal interaction ensures that affected residents and businesses receive immediate, accurate information and support. Our team is trained to address your concerns and help mitigate any inconvenience during these events.
