Customer Service

Update: JCSD has been proactive in assisting customers who may be facing financial difficulties due to COVID-19. After enacting a two-year suspension of water shutoffs to help customers, water shutoffs resumed in March 2022.

Welcome to JCSD. Our goal is to continually provide outstanding customer service. You have come to the right place if you would like to:

Please note: Please allow a minimum of two working days from the date we receive your request/submission (excluding Saturdays, Sundays and holidays) for services such as to turn on or cancel service. Orders requested on the weekend or holidays will be scheduled for the next available business day.

In the Event of an Emergency

24-Hour Emergency Phone Number: (951) 685-7434

You can contact our main line after hours and you will be connected to a representative to assist you with an emergency situation associated with JCSD services. For non-JCSD-related emergencies that affect the safety of the public, please dial 9-1-1.

Call our main line at (951) 685-7434 for billing questions or inquiries about other services. For specific department phone numbers, visit the Department Contacts page.

Our general e-mail address is info@jcsd.us; we’ll be sure to forward your e-mail to the appropriate department.

Office Location and Mailing Address
11201 Harrel Street
Jurupa Valley, CA 91752

2024 Observed Holidays

View the list of observed holidays here.

Monthly Meter Reading

Each month, Meter Readers record your water meter reading. Meters are read and bills are distributed per “cycle.” JCSD has established four (4) cycles.

Scam Alert

While we can accept payment over the phone, our customer service team will never demand immediate payment or threaten immediate shut-off. Customers will always be notified of delinquency well in advance of any possible disconnection.

JCSD’s service area is divided into five divisions. View the five divisions and each board member’s division here.