For your convenience, there are several ways to pay your JCSD bill. In addition to paying your bill by mail, you can pay online, by phone (951-685-7434), in person at the JCSD main office, or place your payment in our drop box (please do not place cash in our drop box) located at 11201 Harrel Street, Jurupa Valley, CA 91752.
Scam Alert
While we can accept payment over the phone, our customer service team will never demand immediate payment or threaten immediate shut-off. Customers will always be notified of delinquency well in advance of any possible disconnection.
Paying Your Bill Through Your Bank/Financial Institution
If you pay your bill through your bank or other financial institution’s online bill pay service, it may take up to a week for the payment to reflect on JCSD’s system.
Register for Online Bill Pay
Online BillPay makes it easy for you to manage your JCSD bills. You can view bills and payment history and make one-time or automatic payments. To register for Online BillPay, simply follow the instructions below.
PLEASE NOTE: All JCSD customers must enroll in the new Online BillPay system to access and pay your bills online. If you were enrolled in the prior online system, you MUST re-enroll in the new Online BillPay system. You can enroll with your prior username and password, but you must still go through the enrollment process up to, and including, selecting the link in the activation email that we will send to your email address.
Online BillPay
It’s fast and convenient. Just follow these 5-easy steps:
Step 1: Click on the ‘Online BillPay‘ then click ‘Enroll for Online BillPay.’
Step 2: Enter your account number and service address. Read the terms of service and click on the check box to accept the terms of service. Click on the ‘I Agree’ button.
Step 3: Enter your email address and click on the ‘Continue’ button
Step 4: Enter an electronic bill delivery option. Enter a username and password, and click on the ‘Continue’ button.
Step 5: Go to your email inbox and open the Jurupa Community Services District “Enrollment Almost Complete” email. Click on the Complete Enrollment link inside of the email.
Bill Assistance
If you live in Jurupa Valley or Eastvale in a single-family home, you may qualify for a monthly credit on your water bill! Two programs are available – learn more here.
Customer Service Representatives are available during normal business hours by calling (951) 685-7434. Emergency services are available 24/7 by calling (951) 685-7434.
Understanding Your Bill
Translation of Disconnect Notice
Recent legislation requires special districts, such as JCSD, to provide Spanish, Chinese, Vietnamese, Korean, and Tagalog translations of disconnection notices. The translation of the full notice in each of these languages is available by clicking each of the links below.
Si desea ver este aviso en español, chino, tagalo, vietnamés o coreano – favor de visitar nuestro sitio web en www.jcsd.us o pasar por nuestra oficina ubicada en 11201 Harrel Street, Jurupa Valley, CA 91752.
如果您希望閱讀本通知的西班牙語、中文、他加祿語、越南語或韓國語版 – 請登錄我們的網站 www.jcsd.us查看，或者到我們的辦公室領取，地址是11201 Harrel Street, Jurupa Valley, CA 91752。
Kung gusto ninyong basahin itong notisya sa Espanyol, Chinese, Tagalog, Vietnamese o Korean – mangyaring maglog-in sa aming website sa www.jcsd.us o pumunta sa aming opisina sa 11201 Harrel Street, Jurupa Valley, CA 91752.
이 통지서를 스페인어, 중국어, 타갈로그어, 베트남어 또는 한국어로 보시려면 웹사이트 www.jcsd.us에 접속하시거나 저희 사무실로 직접 오시기 바랍니다. 주소 11201 Harrel Street, Jurupa Valley, CA 91752
Nếu quý vị muốn xem tờ thông báo này bằng tiếng Tây Ban Nha, Hoa, Tagalog, Việt hay Hàn Quốc – xin truy cập vào trang mạng của chúng tôi ở www.jcsd.us hoặc đến văn phòng chúng tôi tại 11201 Harrel Street, Jurupa Valley, CA 91752.
Residential Water Disconnection Policy
For questions or assistance regarding your water bill, the District’s Customer Service staff can be reached at (951) 685-7434. Customers may also visit the District’s Customer Service desk located at 11201 Harrel Street, Jurupa Valley, CA 91752 during District business hours on Monday through Friday, except on District holidays.
This Policy on Discontinuation of Residential Water Service for Non-Payment contains information about the JCSD disconnection policy, restoring water service, tenants right to establish service, disputing a bill, alternates ways to avoid disconnection, and other related topics.
Política sobre la Interrupción del Servicio de Agua Residencial debido a la Falta de Pago
Si tiene preguntas o necesita asistencia con respecto a su factura de agua, puede comunicarse con el personal de Servicio al Cliente del Distrito al (951) 685-7434. Los clientes también pueden acercarse al mostrador de Servicio al Cliente del Distrito ubicado en 11201 Harrel Street, Jurupa Valley, CA 91752 durante el horario comercial del Distrito de lunes a viernes, excepto los días festivos del Distrito.
- Residential Water Disconnection Policy Chinese
- Residential Water Disconnection Policy Korean
- Residential Water Disconnection Policy Tagalog
- Residential Water Disconnection Policy Vietnamese
Calendar Year 2023 Disconnections for Non-Payment – 3,006
Customer Care Program
Our Customer Care Program, which is partially funded by JCSD employees, offers a monthly credit of $10.00 ($120.00 a year) for low-income single-family residential customers with a meter size of 1″ or smaller who meet all program requirements. Enrollment is open on a continuous basis until funding is exhausted. Annual re-application is required.
